Return & Refund Policy | Namma Hearth
Policies

Return & Refund Policy

Because our products are food items, we can't accept a return of an opened or used pack for hygiene and food-safety reasons. This policy explains the cases where we'll replace an item or refund you, and exactly how to request one.

Last updated: August 2026 · Published under the Consumer Protection (E-Commerce) Rules, 2020.

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For hygiene and food-safety reasons, opened or used food products cannot be returned. Please read the eligible cases below before raising a request.

Eligible for replacement or refund

We will gladly replace or refund your order if you receive:

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How to request a return

Returns are requested directly from your account — no need to email us to get started:

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Returns can only be requested once an order shows as Delivered — please report an issue as soon as you notice it, so we can act quickly while the order is still fresh in our records.

Clear photos of the package and product are required to submit a request — an unboxing video also helps us verify claims quickly. Requests without clear photo evidence may take longer to process.

What happens after you submit a request

You can track the status of your request any time from My Account → Return orders. It will move through these stages:

  • 1.Requested — we've received your request and photos.
  • 2.Approved or rejected — our team reviews the photos/video against the eligible cases below. If any items in your request aren't eligible, we'll let you know which ones and why.
  • 3.Refunded — for approved items, we issue either NH Credit to your account or a refund to your original payment method, whichever we confirm with you. We aim to complete review within 2–5 business days of submission.

If we need more information, or once your request is decided, we'll reach out using the contact details on your account.

Requests we're unable to approve

You can submit a return request for any reason from your account, but for food-safety and fairness reasons we're not able to approve a refund or replacement for:

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Order cancellation

There's no self-service cancel option once an order is placed. If you need to cancel before it ships, contact us immediately at support@nammahearth.com — we'll do our best to catch it before dispatch, but can't guarantee cancellation once an order has already been packed or shipped.

Shipping & delivery

Orders are made fresh in small batches in Karaikal and typically delivered within 3–5 business days. Free shipping is available across Tamil Nadu. You will receive tracking details by email once your order is dispatched.

Governing law & jurisdiction

This Return & Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the competent courts at Karaikal, Puducherry.

Need help?

NammaHearth™
16/4, Puduthurai Road, Rasi Nagar,
Karaikal, Puducherry – 609602, India
Email: support@nammahearth.com or care@nammahearth.com
Website: www.nammahearth.com

GSTIN: 34HDJPR2087H1Z4 · FSSAI Lic. No. 13526001000178 · Udyam Reg. No. UDYAM-PY-01-0010321